Marketing Magic: The Balance of Personality and Professionalism

Personal? Yep. Professional? Check. Last time you wrote one? Umm...
A handwritten note can have a big impact for just a few cents.

Chemistry. Allure. Charisma. Je ne sais quoi.

Whatever you call it, most successful companies have "that certain something" that sets them apart. Of course there are specific strategies you will execute to drive your marketing forward, however, your message is always rooted in your company's personality. Your customers want to know the genuine personalities of your team... but  each office has a few individuals with a little too much personality. (Or so to speak.) Customers also need to be treated with respect and made to feel comfortable -- a pleasant experience is what keeps them coming back! So how do you find the right balance?

Today I ran across this blog post, an entertaining guide to "Uping Your Personal Dignity Quotient." Each tip contains some common sense suggestions that balance personality and professionalism:

1. Don’t clamor for credit when you do good things
The more time you spend looking over your shoulder to make sure everyone sees you being good, the less time you actually have to be good.

2. Play the “wouldn’t you be sorry?” game with yourself
"Wouldn’t you be sorry if this hilarious sexual anecdote that you are about to write an email about was forwarded around?”

3. Watch ya mouth
Ask yourself: Do I need to say this? Can I pause a beat to decide if this joke may offend someone? Does this cruel remark I’m about to make need to exist in the world? Who will benefit from my sharing all these colorful details of recent medical troubles?

4. Act like you’ve been there before
If you’re in a situation where you are either excited or uncomfortable, the best thing to do is to act as though you’ve been there before. I find that if I am working to project calm steadiness outward, usually my brain feels calm and steady as well.

5. Respond gracefully to a-holes
Don’t yell back at them. Don’t swear. Don’t call names. Calmly stand your ground, secure in the knowledge that eventually you will emerge triumphant.

I encourage you to check out the whole article here and pass it around to your team!

Mother's Day Marketing

How are you marketing for Mother's Day? Try using this awesome flyer!

I am a HUGE fan of the marketing calendar. It keeps your marketing plans organized and helps you remember to plan in time for holidays! We all laugh when we see Christmas decorations around Halloween time, however, there is truth in those big-box store merchandising strategies. It takes some planning ahead to promote a holiday-based sale.

The good news? There is just enough time to put something together for Mother's Day 2012. (I will save you the Google search... this year Mother's Day falls on May 13) Using a statement stuffer is a great way to inform current patients of some great deals. You may also consider leaving a flyer with your referral sources to generate some new leads. The addition of a coupon is another great incentive to motivate people into your showroom.

Even better news? You've got Laboratory Marketing on your team. The Mother's Day statement stuffer flyer that you see above can be used one of two ways:

1. Use this as a guide to create your own Mother's Day flyer with the resources you have.

— OR — 

2. An even easier option. Use this flyer but with your own logo, product choices and contact information.  I'm offering my own Mother's Day sale: this flyer complete with your company's custom information for only $75! Please send me an email for details and questions.